We offer the following methods of payment:
- Credit/debit card payment: Pay with your major European credit or debit card, including VISA, MasterCard and more. Payments are handled by Cardinity, and all information is transmitted securely via HTTPS. 3D Secure authorization is available.
- Bank transfer: Transfer payment (in Euro) directly to our bank account. After ordering, you will receive instructions for payment by email.
Countries and Distributors
We offer shipping to the following countries within the European Union:
Orders are shipped from Denmark , and we use the Danish distributor DAO for sending packages. Your package will be handled and distributed in your home country by local distributors such as Deutsche Post, Royal Mail, DHL, Hermes, and many more, depending on where you live.
We offer flat-rate shipping of only €7 per order, and if you buy any 2 or more toys, shipping is completely free! Since we only send within the European Union, there should be no extra toll/custom/import fees, but please check your country’s laws to make sure you don’t get surprised. Alas we can’t be held responsible for such potential extra fees.
Discretion and Packaging
We send packages discreetly with no identifiable label or logo on the package, and no reference to sex toys.
Packages are shipped in simple cardboard boxes with no branding or logo, and inside, all toys are wrapped in non-transparent packaging. The sender address on the package is a non-descript company name which does not say “VainToys” or refer to sex toys or adult products.
All orders are made-to-order to your desired customization wishes. We aim to have all orders crafted, packaged and dropped by the post office within 5 days, often quicker. After this, expect 2-4 business days for delivery, depending on your country. It’s worth the wait. 🙂
If you have placed an order and have either made a mistake or regret your order, contact us as soon as possible by email, and we will cancel your order at no charge. If we have already begun the crafting process of your order, your order unfortunately cannot be cancelled. The reason for this is that every order is crafted to your specifications, and as soon as the crafting process has begun, the raw materials cannot be re-used.
Due to the fact that all our products are crafted upon order to custom specifications, and due to the very personal nature of our products, we unfortunately cannot offer returns. All orders are final and non-refundable once the toy has been crafted.